Frequently Asked Questions
The things people most often ask before their first appointment. If your question is not here, call us and ask.
Before you get in touch
Counselling is unfamiliar to most people the first time around. These answers cover how sessions work, what it costs, and what happens to what you say in the room.
Still have a question?
Our office can answer anything about fees, waiting times, or whether we are the right service for you.
What is counselling?
Counselling provides an opportunity to access professional support to assist you in developing self-understanding and to explore and resolve personal and interpersonal issues.
What is the difference between Counselling and Psychology?
Counsellors are qualified, registered and accredited professionals who create a safe space for clients to discuss potential worries, difficulties and challenges they are experiencing in life. Counsellors cannot diagnose mental illness, but they can recognise it and may refer you to a psychologist for more specialist treatment or complex issues. Counsellors have a strong focus on relationships.
Psychologists are qualified and registered professionals who also provide a safe space for clients to explore their challenges in life. They provide evidence-based treatment plans for clients suffering from mental health disorders or more complex issues.
Do I need a Referral?
No, formal referrals are not needed to access counselling – you can self refer.
How long is a counselling session?
Sessions last for approximately 50-60 minutes.
What happens to my information?
At South West Counselling we work under the Commonwealth Government’s Privacy Act of 2000. At all times your details are strictly confidential and are stored securely. There are a few exceptions, such as if we are concerned about your safety or the safety of someone else. In these instances the Counsellor will try to talk with you about what needs to happen and what additional supports you may need
Can I get money back from Medicare?
Yes, if you are accessing our Clinical Psychologist with a Mental Health Care Plan.
Do you supply court and medical reports?
We do not provide court or medical reports at this stage.
Do you supply psychological assessments?
We do not conduct psychological assessments.